GENERAL QUESTIONS:
Are accessories
included with the clothing auctions?
Unless specifically noted in the auction, accessories
are not included.
How does feedback
work?
Once you have received your item and leave feedback, we
will gladly do the same. We consider the transaction concluded
once we receive your feedback. Many times we do not know
if you have received your item and are happy with it until
you leave us feedback, in fact we are set up to leave
you postive feedback automatically once we receive yours!
We do not leave feedback upon payment. Please contact
us with any questions or concerns before leaving feedback.
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PAYMENT:
When is payment due?
Payment is expected within 7 days of auction end. If payment
is not received by the 7th day, a Non Paying Bidder Alert
will automatically be filed with eBay. If payment is not
received by the 10th day, you will receive an “unpaid
item” strike on your eBay account. This will result in
the item being re-listed and appropriate feedback will
be left. If you have any problems please let us know as
soon as possible. We are always willing to work with you
as long as we know what is going on.
What forms
of payment do you accept?
We prefer Paypal but we will gladly accept Money Orders
or Cashier Checks. We do not accept personal checks and
we do not recommend sending cash. Our mailing address
is provided on the eBay invoice.
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RETURNS:
Do you accept
returns for items that do not fit or that I do not like?
We strive to accurately describe every item in detail,
we cannot stress enough that you should check the actual
measurements. You should NEVER go by the Labeled size
or Fits Like size. That said, we want you to be happy.
We understand that while it may look great in pictures
it may not look as you hoped it would once you try it
on. Please contact us within 3 business days explaining
the problem. If you need an exchange and we have the stock
to exchange for you we will happily do so for the cost
of shipping once we receive the item back from you. If
we don't we will be happy to give you store credit good
on future purchases with Earl Jeffreys (not including
shipping). In the event that we made an error, we are
human afterall, we will refund your purchase price including
shipping.
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SHIPPING:
How much do you charge for U.S.
shipping?
Shipping charges for the United States are stated in each
listing. We offer flat rate shipping with a little bit
added on to cover the cost of packing materials. We DO
combine! See below for more information regarding out
policies on combining purchases.
How much do
you charge for International shipping?
International costs are fixed as well and are provided
in the listing. We will combine International shipments
as well (see below for details). We ship via USPS and
we provide accurate information on the customs form. We
mark the form as Merchandise with the cost of the item
as listed when purchased / won. We will Not mark the form
as gift. If that is a problem for you please do not bid
on our merchandise.
How fast do
you ship after payment is received?
We usually ship auctions the next business day after payment
is received and cleared, occasionally it may take up to
48 business hours but that rarely happens. We do not ship
on Saturday, Sunday or Holidays. That said, we are human
and very occasionally there are delays. We will let you
know if there will be a longer delay as soon as possible.
Do you combine
shipping on multiple wins?
Yes, we are happy to combine shipping to save you money!
But in order to combine auctions they must ship within
the same package. If you win multiple auctions we will
send you an invoice with the combined shipping cost.
Please do not use Ebay check out until after all
auctions you would like to combine are completed. Payment
must be made within 7 days of the close of the first listing
won (auction or fixed price).
What is the
shipping cost for combined auctions?
We will charge the highest shipping fee plus $2.95 USD
for each additional item.
Insurance
is optional. We are not responsible for any lost or damaged
items during shipping.
Can
I have my auction shipped to a different address?
If your positive feedback is 20 or higher, we will ship
to a different address provided you put the address you
would like your auction shipped to in the SHIP TO area
when you pay via Paypal. If paying by check or money order
– please put in the address you would like your auction
shipped to when you check out via Ebay.
Will you ship
to an unconfirmed address (via Paypal)?
If you are verified (via Paypal) we will ship to an unconfirmed
address for auctions up to $50.
Do
you allow local pick-ups?
We do not allow local pick-up.
Visit
our eBay Store Today!
We are constantly adding new items.
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